Insurers Shun Those Taking Certain Meds

by: John Dorschner  |  The Miami Herald

How Insurers Blacklist Millions With Common Ailments
(Illustration: Jared Rodriguez /
t r u t h o u t)

    Trying to buy health insurance on your own and have gallstones? You'll automatically be denied coverage. Rheumatoid arthritis? Automatic denial. Severe acne? Probably denied. Do you take metformin, a popular drug for diabetes? Denied. Use the anti-clotting drug Plavix or Seroquel, prescribed for anti-psychotic or sleep problems? Forget about it.

    This confidential information on some insurers' practices is available on the Web - if you know where to look.

    What's more, you can discover that if you lie to an insurer about your medical history and drug use, you will be rejected because data-mining companies sell information to insurers about your health, including detailed usage of prescription drugs.

    These issues are moving to the forefront as the Obama administration and Congress gear up for discussions about how to reform the healthcare system so that Americans won't be rejected for insurance.

    It's especially timely because growing numbers are looking for individual health insurance after losing their jobs. On top of that, small businesses, which make up the bulk of South Florida's economy, are frequently finding health policies too expensive and are dropping coverage, sending even more people shopping for insurance.

    The problem is, material available on the Web shows that people who have specific illnesses or use certain drugs can't buy coverage.

    "This is absolutely the standard way of doing business," said Santiago Leon, a health insurance broker in Miami. Being denied for preexisting conditions is well known, but when a person sees the usually confidential list of automatic denials for himself, "that's a eureka moment. That shows you how harsh the system is."

    A 50-year-old Broward County man, with two long-standing medical conditions, saw the harshness for himself when surfing the Web trying to learn why insurers kept denying him coverage. He was shocked to find several insurers' instructions to sales personnel, usually called the Guide to Medical Underwriting and often marked "confidential and proprietary."

    "I think it's atrocious what's going on," he said. "Basically, they're taking only the healthy so they can get the fattest profits. If you really need insurance, then you can't get it."

    The man, a self-employed consultant, didn't want his name or preexisting conditions identified for fear that the information might frighten away potential employers.

    Confidential Guide

    Insurers don't want to talk about the guides. Sunrise-based Vista , which has its 35-page "confidential and proprietary" guide tucked away within its website, refused to make executives available for an interview and instead issued a brief statement:

    "The medical underwriting guidelines used by VISTA are based on industry standards, comply with all regulations and are subject to review by the Florida Department of Insurance. VISTA's Guide to Medical Underwriting is an educational tool intended to assist agents and brokers who are selling VISTA individual plans. We do not comment on our specific underwriting processes and practices."

    Sandra Foertsch, who sells individual policies, says the fundamental concern of insurers is clear: "They don't want to buy a claim," meaning that they would start to collect $500 monthly premiums from a person and quickly pay out more than that to doctors and other providers.

    Foertsch said she was surprised that any of the guides could be found on the Web. "I'd guess someone made a mistake."

    The Miami Herald asked several other major Florida insurers - Aetna, Humana and Blue Cross Blue Shield of Florida - for copies of their underwriting guides. All refused, saying they contained propriety information and were confidential.

    Searching the Web, The Miami Herald found underwriting guidelines for Coventry Health Care, which owns Vista; Wellpoint; Assurant Health; and Blue Cross Blue Shield of Nebraska.

    Among the health problems that the guides say should be rejected: diabetes, hepatitis C, multiple sclerosis, schizophrenia, quadriplegia, Parkinson's disease and AIDS/HIV.

    Some guides echo Nebraska's warning on the Web that it's "intended as a reference tool only," with final decisions made by managers.

    Coverage Varies

    Insurers have different criteria. Sleep apnea and fainting for no known cause are reasons for denial for the Nebraska plan, but not for other plans. Vista doesn't want to cover severe acne, but other guides seen don't mention it. Insurers often use measures of body mass index to reject those who are too heavy or too thin.

    For cancer, the key is how patients have been doing in remission. Wellpoint, a national insurer, rejects applicants who have had breast or prostate cancer within the past five years. With other types of cancer, 10 years must have passed. Assurant Health, based in Milwaukee, rejects most patients whose cancer has not been in remission for at least eight years.

    Other reasons for automatic denial by various companies: alcohol-related problems of people who have not been abstinent for at least six years, chronic bronchitis, severe migraines, and a cardiac pacemaker installed within the last two years.

    Some insurers will automatically reject applicants who are using certain prescription drugs. Wellpoint denies anyone who within the past year has taken Abilify and Zyprexa for mental disorders as well as Neupogen, which is used to treat the side effects of chemotherapy. Vista lists the anticoagulant Warfarin and the pain medication Oxycontin. Both companies list insulin.

    The medications, of course, are indications of specific health problems. To make sure that applicants are not lying, insurers hire a data-gathering service - Medical Information Bureau, Milliman's Intelliscript or Ingenix Medpoint.

    Intelliscript and Medpoint do computerized searches of a person's drug use, gleaned from pharmacy benefits managers and other databases. The two companies say they comply with privacy laws. "Ingenix requires each Medpoint client to obtain the authorization of the individual applicant or insured person," said Ingenix spokeswoman Karin Olson.

    Last year, the Federal Trade Commission accused both companies of violating the Fair Credit Reporting Act by not offering to provide consumers with information about them. The companies agreed to settlements in which they promised to let people see their personal information.

All republished content that appears on Truthout has been obtained by permission or license.





     

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Without question, the

Without question, the 'triumph' of conservatism has been the successful denial of national health for americans. This has led to fantastic profits in the insurance industry, while thousands of people die every year for lack of access to treatment. A fair trade? Typically American. Profits first!


I just wrote a check for

I just wrote a check for $1488 to Aetna. That's for one month. Need I say more?


My wife was rejected by

My wife was rejected by Kaiser Permanente for taking Celexa for depression and Valtrex for Herpes and going to the doctor twice in one year (she was pregnant). I have a copy of the letter they sent here listing the reasons. That's why I recommend getting all meds from black market websites: the drugs might be counterfeit, but at least the prescription can't be used against you.


This is precisely what

This is precisely what Obama's people should publicize if they truly care about this, and not justw ant to protect private insurance. How could Republicans say they support this?


Hey, we can apply lessons

Hey, we can apply lessons learned from the Financial Crisis to Health Care. We'll just have the government pay 85 cents on the dollar when health insurance companies buy up a "claim risk" (a person who likely has health problems and therefore isn't profitable). Just like the government is paying 85 cents on the dollar to banks in order to get them to buy toxic securities! That outta get the "frozen" health care market flowing again. And we'll only need to print up another elevendy-quintillion worthless dollars in order to do it. ... The fundamental error is in the fourth paragraph. "the Obama administration and Congress gear up for discussions about how to reform the healthcare system so that Americans won't be rejected for insurance." Folks, having insurance is not the same thing as having health care. The government has a responsibility to see to the well-being of its citizens, but our government (Democratic and Republican both) has defaulted on that responsibility by claiming the best way to do it is to sell all our souls (along with our lymphatic systems, etc.) to for-profit insurers, and then hope that people somehow wrangle actual care out of the system in the end.


Is anyone surprised at this

Is anyone surprised at this information? Didn't we all see "Sicko"?


Let's hope for "socialism"

Let's hope for "socialism" soon, very soon, and put these capitalist swine crooks out of business. BTW, the same thing is going on in the real estate insurance business. My attorney told me recently that today's home insurance policies are being written with almost an infinite amount of loopholes in them so that, when and if the corporation wants to wiggle out of a specific claim, they can - and they DO. That is also why I am presently in a lawsuit.


I am a healthy 36 year old

I am a healthy 36 year old women. I had a back insury about four years ago and as a result have had back aches. No surgery was ever performed. Just the occacional back ache that I take aspirin for....thats it. I have been DENIED insurance....Not sure what to do ?????? I am glad at least someone is covering this !!!


There is something seriously

There is something seriously out of whack with an economy whose biggest industry is health care. We cannot sustain any reasonable economic solvency for long (and of course we don't have it now) when the engine of the economy essentially depends on Americans being sick. Of course, it's a given that there will be sickness, but profit depends on actually paying for as little of it as possible, only benefitting the mortuary business in the long run. The only way to turn around is to take the profit out of it.


This further supports the

This further supports the need for single payer/universal health care as per Rep. Conyer's HR 676 or the bill introduced by Sen Bernie Sanders last week which is very much akin to that of Rep. Conyers. I write an ongoing column on health care for The Rag Blog and in, I fear, an interminable number of articles cover all the problems to be overcome in the good old USA to achieve somethink akin to the excellent health care available in France or the Scandanavian countries. The immediate problem is that very soon the insurance cartels and the pharmaceutical companies are going to drown our politicians in money and the TV audience in highly sophixticated, contrived propoganda. It is an uphill fight as is The Employee Free Choice Act.


John Grisham's, The

John Grisham's, The Rainmaker, deals with this kind of deliberate, systematic denial of claims. Read the book, and see Francis Ford Copola's superb adaptation. Everyone one should have insurance, the right to the care that is necessary to live, and to maintain health. If that takes government subsidization then so be it. People slap on socialism just to frighten everyone. We're dealing with an employer-based insurance system that went obsolete in the fifties. Yet, here it still is making fat cats fatter and the rest of us groping for some sense of stability.


My health insurance monthly

My health insurance monthly payment increased 100% in less than three years. With high deductibles, every time a visit a doctor or undertake some test I end up paying high bills because the insurance company does not pay for them. They do not pay for drugs either. One is entitled to appeal their decision for not paying, which always is rounded with the answer: appeal rejected for lack of convincing argument. Case closed. I just assume that nothing can be done since these companies write the laws and regulations and have the assured mechanism for their approval.


This is just one of the many

This is just one of the many reasons we must radically change our election system. When elected officials are dependent on large corporations for the funds needed to run for office, then the country and its laws are run by the corporations. Every person running for office, at every level of government, should be required to use only government funds with a set limit. No exceptions. It would change everything and get us back on track with a democracy instead of what we now have.


So much for the privacy regs

So much for the privacy regs that make it impossible for anyone related to a patient to get any pertinent information about their health. I guess the purpose of the bureaucratic nightmare of HIPPA regs doesnt apply to pharmacists and insurers.


Lie. It is necessary: The

Lie. It is necessary: The problem of getting adequate health care when you can't inform your physician of your need. I cannot find out about socialism, which I think I may support, because the Socialist Weekly Worker's editor is the president of the American Communist Party. Capitalism must go, but what do we build in its place? This is my first anonymous post. These people scare me more than the phone company. Wowza.


Whenever you have a system

Whenever you have a system that by its design must make profits you will have the above results in addition to much more. Its time we all woke up and realized we must have a system that puts people before profit. All the people who make profit off of the current system will have to find another way to make a living. When you are greeted at the doctors office by a great big sign advising you of how you can pay instead of a great big sign asking whats wrong and how can we help you know something is amiss.


Support single-payer health

Support single-payer health care and get rid of the insurance profiteers. H.R. 676 provides for a government-funded, privately delivered health care system. Getting rid of the for-profit insurance sector would provide 400 billion dollars in savings - enough to provide a lot of health care. Even legislators wallowing in health care industry campaign funds can be moved, with enough public pressure. It's important to keep up the e-mails, letters and phone calls. Congress has to realize that we're out here, and we are not going to go away.


What's all the fuss about?

What's all the fuss about? It's called "Health" insurance, isn't it? Doesn't that tell you, right from the start, that it's meant for healthy people, not sick ones?


I can understand the

I can understand the insurance industry fighting coverage for high risk, high cost pre-existing conditions such as AIDS, diabetes or cancer, but they also deny coverage for anyone with herpes! This even though it is pervasive in society (or maybe because it is!), it is relatively benign, and controlled with cheap drugs. There is really no excuse for this level of denial unless we simply accept the premise that they are really just looking for NO risk profit.


This is a key point in why

This is a key point in why President Obama needed to drop the thought of veterans getting "private" insurance, even to cover co-pays, before it went ANYWHERE. I get VA help, and find them quite good considering I live in a remote area, but not all areas are the same. I have to pay 20% of my retirement for health insurance to cover my wife. Anyone care to guess how many Vets coming back from Iraq and Afghanistan with PTSD, injuries or "pre-existing conditions" will ever get "private" coverage?


All 'health' insurance

All 'health' insurance should be banned outright as the criminal scam which it truly is. This huge illegitimate 'industry' does not serve a single patient. It is simply a monsterous parasite that is killing our society. Actual credentialised and regulated health care must be socialized, and paid for by taxation. Wealthy patients may contribute extra if they see fit to. THEN, in order to provide the needed competition and to satisfy all, including libertarians, the gov should merely ALLOW anyone to practise medicine unlicensed and legalise drugs. Anyone who uses or contributes health services that are not within the government system will do so utterly at their own risk and agreed cost with no gov support or regulation whatsoever. This 2 tier system CAN work. All 'insurers' should be shut down, permanently eliminated. This will correct all the current problems and make care affordable to everyone.


Thank you EHS Director, And

Thank you EHS Director, And keep fighting. Spread the word. Millions of lives are counting on us. It is all much worse than anything I have told everyone so far. We MUST! succeed. Jack Smith -- Working Class


Just a couple of

Just a couple of comments: -IF healthy younger people were added to the Medicare system, the system would get a financial boost. The way to make a group health plan more profitable is to add some healthy people to it. For this reason I am definitely for a single payer health system, and incorporate it into Medicare. -Doctors already know how to bill Medicare. Having a single payer system would save them in office staff that is currently required for billing each and every insurance company.


My wife was rejected for

My wife was rejected for insurance this january by three insurers. She had a prescription for occasional use of pain medication because she broke her pelvis in a fall two years ago. No surgery, no long term affects, no longer needing even the pain medication. By the way, the coverage we were seeking had such a high deductible (over $4000) that we literally would never get any benefits paid for, unless there was another serious health issue. The first company that rejected her was part of United Health. Golden Rule. They are part of an immoral industry.


I think it would really

I think it would really interesting if our politicians had to get health insurance like everyone else in the country. If we got rid of all employer-based health-care plans, I think we could see some really changes, or at least a real conversation on how to improve this crisis.


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