Want to Earn $10-12 an Hour? Be a ‘Foreclosure Department Supervisor’
Friday 05 November 2010
by: Marian Wang | ProPublica | Report

(Photo: twicepix; Edited: Jared Rodriguez / t r u t h o u t)
For years, banks and other companies handling foreclosures have turned to cheap labor to process the growing volume of foreclosures. At JPMorgan Chase, they were called “Burger King kids”—walk-in workers hired to handle foreclosure proceedings. Many barely knew what a mortgage was and had only high-school educations.
Prompted by a Financial Times article about banks hiring foreclosure experts, we went on a few job sites to browse the listings ourselves, just to see if the qualifications for new hires have changed since the foreclosure-document scandal first surfaced.
What we found is that it varies, depending on the company hiring. Requirements for many foreclosure jobs—often advertised by staffing or temp agencies—still offer low pay and require little education. Some of the brand-name banks include in their job listings language about “compliance with [proper] procedures” and regulations. Most didn’t post pay.
One legal staffing agency advertised a number of foreclosure openings, including a “Supervisor of Foreclosure Department.” The listed base pay: “$10.00-$12.00/Hour.” High-school education required. When I called this agency, the Legal Group, I was told that the agency deals primarily with law firms or the legal departments of corporations.
“Our client information is confidential, so I cannot share the names of our clients with you,” an agency representative explained. (Banks often outsource parts of the foreclosure process to foreclosure law firms, which take cases before courts in states where a court order is necessary to foreclose. Read our primer on the players in the foreclosure scandal.)
One law firm in Tampa is seeking an “Evening Foreclosure Supervisor.” It promises $17 to $22 an hour for candidates with at least two years of supervisory or management experience and “knowledge of the entire foreclosure process.” The firm appears to be working around the clock—the listing specifies that the evening shift runs from “1:30pm to 10pm.”
Another staffing agency seeks college grads for “IMMEDIATE ENTRY LEVEL Foreclosure Processing opportunities with an outstanding company in the Baltimore region,” promising $12 to $13 an hour. The position requires no experience, but:
Extraordinarily FAST and ACCURATE typing is a MUST!
Ability to be WILDLY PRODUCTIVE in a fast paced DYNAMIC envionment [sic] is a MUST!
Outstanding MULTI-TASKING ability is a must!
Banks hoping to allay concerns about robo-signing and other foreclosure-processing errors are also hiring. Ally Financial, formerly known as GMAC, is hiring a “foreclosure specialist,” a position that “requires a college degree and 3-4 years experience in Mortgage Banking.”
But Ally, the company whose GMAC Mortgage Unit played a part in setting off the scandal, seemed to have loftier requirements than others. Take this job listing from Chase posted two days ago seeking a “Quality Specialist” to review foreclosure documentation. The job description says the worker will be responsible for ensuring “compliance with affidavit certification and notification procedures.” But under qualifications, two years of lending experience, some college experience, and prior experience in foreclosure processing are listed as “preferred” or “strongly desired.” Only a high-school diploma is required.
Bank of America, the nation’s largest servicer, appears to be hiring temporary foreclosure specialists through a staffing agency. Required skills include a high-school diploma and either some college experience or “two years of foreclosure or bankruptcy experience outside of Bank of America.” Included in the job description: “Reconcile financial transactions to ensure maximum recovery for BAC [Bank of America Corporation].”
American Home Mortgage Servicing, too, requires only a high-school diploma or GED, with a year of experience in banking or mortgage servicing “preferred.”
And Nationstar Mortgage—a big subprime lender that’s servicing for Fannie Mae—is seeking foreclosure specialists with similar requirements—“college degree preferred,” plus “1 year of experience in foreclosures.” (Reuters reported last month that Fannie and Freddie, frustrated with mistakes by the banks, have reassigned some of their portfolios to specialist servicers like Nationstar.)
On Thursday, a Florida foreclosure mill announced it had laid off more than 500 workers—70 percent of its staff—due to “recent turbulence in the mortgage industry.” Employees at the Law Offices of David J. Stern—which is currently under investigation by the Florida attorney general for fraudulent foreclosure practices—may be out of work, but for those hundreds laid off, at least within the industry at large, there’s no shortage of employers who are hiring.
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Comments
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Bank of America has a
Sun, 11/07/2010 - 13:11 — Anonymous (not verified)Bank of America has a company called ReContrust they handle all of of Bank of America's foerclosures they hire lots of contractors through staffing agencies..
Check out Saxon Mortgage and
Sun, 11/07/2010 - 13:31 — Harrison Rohr (not verified)Check out Saxon Mortgage and Ocwen Loan Servicing. They're more crooks, and have some of the dumbest people I have EVER encountered in a working environment. Morgan Stanley and Deutch Bank are/were owners of these companies. I pray that these two companies hit the mess in the news as well; as they did EVERYTHING wrong with my mortgage; and I have documentation to prove it.
'And Nationstar Mortgage—a
Sun, 11/07/2010 - 14:08 — Anonymous (not verified)'And Nationstar Mortgage—a big subprime lender that’s servicing for Fannie Mae—is seeking foreclosure specialists with similar requirements—“college degree preferred,” plus “1 year of experience in foreclosures.” '
Hey, that's great! Maybe I can get a job doing that. I certainly have more than enough experience: I've been fighting off foreclosure for almost 2 years!
Not sure what the point of
Sun, 11/07/2010 - 14:11 — Capital Horror Bank (not verified)Not sure what the point of this article is, other then to show the obvious that corporations routinely seek the cheapest sources of labor possible. The same level of workforce were doing broker work during the days of the bubble. Car painters, mechanics, homemakers were all doing mortgage brokering. No one necessarily needs "advanced training" to do any of these jobs, The guilty parties that this article avoids are banksters and regulators who so gutted regulation and requirements as to allow the bubble in the first place. They are the folks that provided software to brokers, they
put the weapons if you will, in these guys hands,
The gang doing the brokering or in this article's case, the paperwork, are given tasks designed by management, they have no power, no authority - they are just trying to earn a paycheck and are doing what they are told.
People neing aed to bring
Sun, 11/07/2010 - 14:18 — Rule of Bankster Law (not verified)People neing aed to bring political pressure the megabanks. The banksters have a huge marketing campaign underway besides the lobbyists capital hill. The Fraudsters are relentlessly advertising on TV, trying to restore normality, to convince the country that the local Branch of BOA is where life begins and ends. Many of the "brick and mortar" outlets are tax hustles or a cost to their real profitable business anyway - people need to Get Smart.
Lawyers, for some reason,
Sun, 11/07/2010 - 14:23 — Get a Job (not verified)Lawyers, for some reason, are usually considered upstanding deletantes who know a bit about the law and such. This must be one reason the corporate variety never have their outrageous compensations challenged when generally everybody elses wages have been on the decline.
Part of the reason foreclosure fraud is so prevalent is because Banksters know that the broke and underwater homeowner isn't going to be able to take them to task, much less take them to court. If this isn't a condemnation of some basic ideas about what makes this country great - I don't know what is. If you're wealthy you get due process, if you're poor you're on your own. And the banks now have another mark to blame for their troubles, those burger flippers in our foreclosure dept.
A nation divided,turning one
Sun, 11/07/2010 - 14:37 — Anonymous (not verified)A nation divided,turning one neighbor against another.Only $10-$12 an hour for such horrible jobs? Go rob a bank instead.
A nation divided,turning one
Sun, 11/07/2010 - 15:47 — Anonymous (not verified)A nation divided,turning one neighbor against another.Only $10-$12 an hour for such horrible jobs? Go rob a bank instead.
O yes, you are so right. Slavery is alive and well in America.
I take it if someone has a
Sun, 11/07/2010 - 17:00 — Anonymous (not verified)I take it if someone has a degree or more, and they're out of work, they shouldn't tell them about their educational background if they call for an interview .. bury your degrees, if it's possible.
"A nation divided,turning
Mon, 11/08/2010 - 08:39 — jahf (not verified)"A nation divided,turning one neighbor against another."
But, people are just trying to earn a paycheck, so it's okay.