Wendell Potter: The Health Care Spin Continues

Monday 03 January 2011

by: Rose Aguilar | Your Call | Radio Segment

Wendell Potter: The Health Care Spin Continues
Wendell Potter. (Photo: Center for American Progress)

MSNBC’s Chris Matthews had a good laugh during a recent segment about the five biggest political lies of 2010. PolitiFact gave the top prize to Republicans and pundits who repeatedly lied—and got away with it—by calling the healthcare bill a “government takeover.”

After showing multiple clips of Republicans repeating the same lie over and over again, Matthews could barely contain his laughter. “Are we watching a Woody Allen movie here?” he asked his guests. “Do they get all their talking points from Frank Luntz? Some guy down on the beach in Santa Monica is knocking out the terminology. The lingo in these people. Don’t they know they sound like parrots?”

Former San Francisco Mayor Willie Brown replied by saying that Republicans get away with the lies because they are never challenged during interviews or asked to define the word ‘takeover.’ Matthews ignored the comment, but did say the healthcare bill is an insurance company takeover. He later wondered if the Heritage Foundation wrote the talking points.

Press Play to Listen to Rose Aguilar's Interview With Wendell Potter:

Press play to listen to "Your Call" with Rose Aguilar:

They actually came from Wendell Potter and his health insurance colleagues. Potter is former head of corporate communications for CIGNA, one of the largest for-profit health insurance companies in the United States. Potter, who spent 20 years working for CIGNA and Humana, was the main media contact for top-level executives. If a journalist wanted an interview, they had to go through Potter; if he thought the interview would be “friendly,” he would approve it. He always sat in on the interview and says journalists rarely challenged executives or asked difficult questions.

In 2008, his conscience got the best of him after visiting the Remote Area Medical's healthcare fair in Wise County, Virginia and saw people standing and sitting in long lines, waiting for free care. "They were treating people in animal stalls and barns. It looked like it might have been a war torn country. I could not believe this was the United States of America."

Shortly after leaving his six-figure job, he decided to expose and speak out against the very practices he once defended.

In his new book, Deadly Spin: An Insurance Company Insider Speaks Out on How Corporate PR Is Killing Health Care And Deceiving Americans, he writes, “If you are among those who believe that the U.S. has the best healthcare system in the world--despite overwhelming evidence to the contrary-- it’s because my fellow spinmeisters and I succeeded brilliantly at what we were paid very well to do with your premium dollars.”

“And if you were persuaded that the health care bill President Barack Obama signed into law in March 2010 was a ‘government takeover of the health care system,’ my former colleagues and I earned every penny of our handsome salaries.”

The talking points are designed to be simple, catchy, and memorable. Think government takeover of healthcare, death panels, and socialism.

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“And you have to say them over and over and over again. And if you hear them often enough, you think it’s true,” says Potter. “That’s why people, even today, think that the legislation created death panels. Obviously it never had anything approaching that kind of provision. People think this legislation is a government takeover of the healthcare system. In reality, it props up our private healthcare system. It guarantees that these private insurance companies are going to be profitable for years and years to come. It will require us to buy their products and it doesn’t include a public option, which we needed to have.”

Potter says once the talking points are written, they are distributed on Capitol Hill. The process is simple, but it’s done discreetly. “You don’t hand them to a member of Congress, but you develop very good relationships with staff members. That’s key.”

He says he also cultivated relationships with television producers and reporters, who, in turn, handed them to pundits and the talking heads on cable shows. As we now know, the lies worked brilliantly.

Potter says he wrote Deadly Spin to show how a huge share of healthcare premiums bankroll relentless propaganda and lobbying efforts focused on protecting profits. The book is as much about public relations and spin as it is about healthcare.

“Without basic knowledge of PR tactics and the ability to distinguish between fact and distortion, Americans--and that includes journalists, both professional and citizen--are at the mercy of spin doctors and the public relations practitioners whose loyalty to their clients outweighs the public’s right to the truth,” he writes.

One of the many incidents that pushed Potter to speak out happened shortly after the March 5, 2009 White House Health Care Summit at which Karen Ignagni, president of the insurance lobby America’s Health Insurance Plans (AHIP), told President Obmaa he could count on her and the insurance industry. “We want to work with the members of Congress on a bipartisan basis here. You have our commitment. We hear the American people about what’s not working. We’ve taken that seriously,” she said. “You have our commitment to play, to contribute, and to help pass health care reform this year.”

Potter says it was one of her best performances to date. President Obama responded by saying, “Good. Thank you, Karen. That’s good news. That’s America’s Health Insurance Plans.” Potter said the President was played like a “Stradivarius by one of the best lobbyists to ever hit Washington.”

According to Potter, Ignagni is one of Washington’s most effective communicators and—with a salary and bonuses of $1.94 million in 2008—one of the highest-paid special interest advocates in Washington.

According to a recent Bloomberg report, AHIP, whose members include CIGNA and Humana, gave $86 million to the U.S. Chamber of Commerce to oppose the healthcare bill. "By funneling the money through the Chamber," says the report, "insurers were able to remain at the table negotiating with Democrats while still getting the bill criticized."

On March 9, 2009, MSNBC’s Chris Matthews interviewed Mike Tuffin, AHIP’s executive vice president of strategic communications. In the introduction, Matthews said, “The same people who helped kill the Clinton’s efforts back in the ‘90s are on the other side now. Times have changed. The worm has turned. The cosmos have shifted. Some of the bad guys are becoming perhaps the good guys.”

“There was no doubt about it: Tuffin was on the show as part of AHIP’s charm offensive,” writes Potter. “And just like Obama, Matthews seemed to be falling for it.”

Potter also writes about Health Care America, a “non-partisan, non-profit healthcare” front group formed to discredit Michael Moore and his healthcare documentary Sicko. A quick search would show that there was nothing non-partisan about Health Care America. It was set up by APCO Worldwide, one of the country’s largest and most powerful public relations firms.

Not only did APCO succeed in getting their talking points into most of the stories that appeared about the film, writes Potter, but “not a single reporter had done enough investigative work to find out that insurers had provided the lion’s share of funding to set up Health Care America.”

Potter says even though the health insurance bill has passed, the spin continues. The health insurance industry, banks, weapons manufacturers, and oil companies won’t lose their power until their lies are challenged and the public understands how spin and manipulation works. “We will never be free of spin, but we can be wise to it, and we can push back against it. There is too much at stake not to try.”

Part One: Wendell Potter Interview

Part Two: Wendell Potter Interview

Rose Aguilar is the host of "Your Call," a daily call-in radio show on KALW 91.7 FM in San Francisco and on KUSP 88.9 FM in Santa Cruz. She is author of "Red Highways: A Liberal's Journey Into the Heartland."

All republished content that appears on Truthout has been obtained by permission or license.

Comments

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What's clear, from article

Mon, 01/03/2011 - 15:05 — Anonymous (not verified)

What's clear, from article after interview to personal account to personal experience, is that the health care syndicate -- the "providers," the lobbyists, the insurance companies -- have conspired to bilk Americans, and most egregiously, deny health care to people in need. This is criminal, and the perpetrators should be brought to justice at all costs.

Add to this list of criminal conspirators Obama and his shills in Congress, and more so, the lying, sniveling Republicans who deliberately lie about "socialism" and government intrusion, when what they want precisely is increasing control over the lives of Americans. They all deserve their own special torture chambers.

Anyone who believes it is

Mon, 01/03/2011 - 15:47 — Anonymous (not verified)

Anyone who believes it is not all about the money is a fool. It is absolutely about the money. It is not different today than 500 years ago; just 500 years ago we called the person in charge duke or prince, now it is CEO or CFO. Decision tree is the same - do it only if it is good for me. Two articles in the NYT today define the world of capitalism. One that Pixar and Lucasfilm and several other tech companies were colluding to keep tech salaries down, and another that US diplomats (on the people's dine) were acting as high end sales people for military, aerospace, and heavy equipment sales to foreign countries. So much for the free market and keeping the government out of the economy. Sadly most of this will never become news on the 6 o'clock report or in local dailies so the American public will remain ignorant. Btu we will hear endlessly about a new terror attack or abortion. Anyone who believe the road to hell is paved with good intentions has never seen who is really on the road to hell.

21:47 It's the average

Mon, 01/03/2011 - 19:31 — Anonymous (not verified)

21:47
It's the average working stiff who is on the road to hell. And is too ignorant to know what's around the bend. Every empire eventually falls and America has long way to fall before the people hit the bottom hard. The wealthy will be long gone, having used our military to take over some other country and as a guard force to keep them safe from any danger.

Health care,on this USA??,

Mon, 01/03/2011 - 22:19 — rleb blco (not verified)

Health care,on this USA??, THEY, USA SENATORS AND USA representatives HAD IT FOR YEARS AND YEARS , for a lot of year,They have been , having a FREE HEALT CARE, PAID BY US, THE TAX PAYERS ON THIS OUR COUNTRY!! ISN" THAT A BIG Hypocrisy-hypocrisy-HYPOCRISY? WE THE people, WHO pay for theirs BENIFITS, don't have the RIGHT TO HAVE the same ????? !! We the people PAY THEIR "SALARIES" Beside this , they want these industries (PHARMACEUTICAL, AND HEALT) on private HANDS! But on THEIR Hands, Those, stocks,are HOLD, like it seems, THE MAJORITY ON THOSE STOCKS ON THEIR HANDS, So the benefits, and, PROFITS on those industries, are THEIRS!!

I view Wendell Potter and

Mon, 01/03/2011 - 22:30 — Carolyn (not verified)

I view Wendell Potter and other whistleblowers that are coming out of the woodwork as a tremendous positive sign that things are "opening up". I am mesmerized by the information and revealing details, and of course it makes me stinkin' mad, but I think we need to view this as a really powerful, positive, hopeful move in the right direction.

I love whistleblowers! And Wikileaks! And investigative journalists!!

The reality all of this exposes is depressing and can be overwhelming but wow what a vital, essential, process. In almost every area of society I see people beginning to come out and talk about the truth.

It takes courage, but many people (I believe) are eager to solve the world's problems instead of simply making a buck. More power to them.

I hate to see people being

Mon, 01/03/2011 - 23:44 — Anonymous (not verified)

I hate to see people being sold a bill of goods.

Still, too damn most of us can't tell the difference between govt provided health care and a govt mandated health plan designed to put us all on the dole.

I have no patience for wanna-be conservatives who won't eat their own dogma, but for some reason everyone pretends that we need the latest in health care.

You can see this in mexico - 1970's vintage healthcare wasn't that bad, and you can still get it there. We're all gonna rot and die some day, and sadly, a lot of modern healthcare is pickpocketing disguised as pandering.

The good news is that we were screwed before, and will be screwed in the future. It defines the human condition. C'est ne plus change.

We have witches to burn, bread and circuses, feudal lords to admire and avoid ...and (for now at least) a chance to avoid being press-ganged into the army.

Spin can do a lot of things, but it cannot change the human condition apart from slapping a different coat of paint on it.

I am more and more convinced

Tue, 01/04/2011 - 13:38 — Anonymous (not verified)

I am more and more convinced that we should pass a law that says that lobbying is a federal crime equivalent to high treason, and that all lobbyists will be lined up against a brick wall and shot by a firing squad.

Our nation is practically a plutocracy at this point. Our Congress and Senate are in the pockets of the giant corporations. The few honest people in government are unable to change the system.

Food for thought: "If you

Tue, 01/04/2011 - 21:59 — skylar (not verified)

Food for thought: "If you believe US healthcare is worse than Canada's, cuba's and most of Europe's and needs reform, me and my fellow spinners earned every penny someone who has some agenda paid us to make you believe." There is no reason to believe liberal media functions any different or outside the sphere of influence, then any other media.

The only way I would even consider believing one word from potters mouth was if 100% of his book profits went to help the sick, the "people" he "cares" about.

Good point skylar about

Thu, 01/06/2011 - 10:31 — Anonymous (not verified)

Good point skylar about Potter's real intentions. His characterization of his [brilliant success] at spinning poison to anyone who would listen, and how he earned "every penny of our handsome salaries", sounds a bit suspect. It sounds suspect because his potential for making big money on tell-all books, speeches, appearances, etc. is proven, and we now know he's willing to delude himself for cash. Is this penance of his any different?

The issue is always: who do you trust and who do you trust is lying. Trusting the word of a highly paid employee of a dominant corporation where their bottom line is concerned is ignorance. Obama didn't necessarily trust Karen Ignagni, but how else would he respond to her BS?
Obama went along for the ride, he's one of hundreds of people involved in the legislation.
It's up to the American people to change things, to call BS, and to demand what we need.
Perhaps this realization is the value of Potter's "awakening".

Thu, 01/06/2011 - 22:01 — rleb2005 (not verified)

What we need is either

Fri, 01/07/2011 - 00:54 — Anonymous (not verified)

What we need is either single payer or socialized medicine. Just open up Medicare or nationalize the whole damn thing. So we can join the rest of the civilized westernized world that recognizes that quality health care for ALL of its people, not just SOME, is a human right, and plain and simple, SANE society.

I feel like most of us here on this board are like the Galileos speaking out about how the earth revolves around the sun. While the spinmeisters controlling the bulk of the propaganda we hear are like Inquisition, promoting ignorance and silencing reason and evidence.

Like Galileo, I figure none of us will live to see this more sane society where health care for ALL is a given. At this rate, it will take them centuries to catch up, if the human race is still around by that point.

The actual quote was, "“If

Sat, 01/08/2011 - 11:11 — Ken Hall (not verified)

The actual quote was, "“If you are among those who believe that the U.S. has the best healthcare system in the world--despite overwhelming evidence to the contrary-- it’s because my fellow spinmeisters and I succeeded brilliantly at what we were paid very well to do with your premium dollars.” It is true that other countries have better AND cheaper healthcare, even Cuba. France is reputed to have the best in the world at a fraction of the US per capita cost. If you believe US healthcare is better, WP and his cronies have indeed done a good job; all the evidence points in the other direction.

Sun, 01/09/2011 - 17:54 — Anonymous (not verified)

Ken Hall is a victim of left

Mon, 01/10/2011 - 14:58 — skylar (not verified)

Ken Hall is a victim of left wing wendell potters. I wasn't directly quoting but that must have went over your head. The point of my comment was not to debate healthcare but simply point out the fact that ppl on both side are spinning the issue, including michael moore. The top US medical universities and institutions rank among the best in the world and graduate the top doctors in the world, FACT. US medical research and technology is among the best in the world, FACT. There is a severe disconnect between medical care and insurance companies coverage that needs to be addressed, FACT. Cuba's healthcare is better then US healthcare, JOKE of the century. Someone earned every penny getting you to believe that one.

skylar, you troll, since

Mon, 02/07/2011 - 14:28 — Frances in California (not verified)

skylar, you troll, since when does healthcare have more than one side?

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